UX Design Projects

Emphasizing user-centered design, my work incorporates research, journey mapping, wireframing, prototyping, and visual design through iterative design based on user feedback.

Feedr

Feedr, an app that connects busy hearts with meaningful volunteer opportunities.

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JOURNEY

Created an onboarding process for  young entrepreneurs on the Journey Platform leveraging learning design principals.

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Sojourner

Leveraging instructional design best practices to create digital textbooks for professors on the Sojourner Platform.

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SALIENT HQ

Website & Branding for a Salient HQ a fractional CRO agency serving
C-Suite Executives

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CX Research Projects

Equipping utilities with actionable CX strategies, I synthesized internal and external data through in-depth research, including customer interviews and UX design analysis. My recommendations focused on enhancing CSAT, NPS, and CES.

Customer effort score Report

Reduce customer effort to improve customer experience. Measure and analyze Customer Effort Score (CES), focus on high effort areas, and streamline customer journeys, especially self-service.

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VOice of the customer Report

To improve customer experience, utilities can gather feedback without surveys by leveraging employee insights, using speech analytics, monitoring online platforms, and creating targeted programs.

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Outages & emergencies
design guide

Actionable design recommendations and best practices for user-centered "Outages or Emergencies" features on utility websites, ensuring a smooth customer experience during emergencies.

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CX Business Strategy Projects

Empowering nonprofits and organizations to maximize their impact as a strategic consultant since January 2021. Over the past two years, I've dedicated 167 hours to seven projects, delivering an estimated $34,513 in value to my clients. My consulting experience spans a range of sectors, including education, healthcare, social networking, and outdoor retail.

My key contributions include:

  • Strategic Planning: Guided various organizations on website implementation, enhancing their digital presence and increasing brand awareness.
  • Website Optimization: Improved UX/UI for multiple platforms, resulting in a stronger online presence and growing customer engagement.
  • Content Optimization: Edited and optimized digital content, enhancing the overall user experience and increasing audience engagement.
  • Fundraising: Researched grants and conducted board prospecting, supporting brand growth and enhancing their online presence.
  • Data Analysis: Analyzed data to identify potential opportunities, contributing to strategic planning and increasing engagement.
  • Social Impact: Developed websites to raise awareness on important social issues, increasing digital presence and brand awareness.