UX Research · Service Design · CX

Hi, I'm Akila.

I’m drawn to problems that sit between people, systems, and organizations. My background spans UX research, customer experience, service design, and learning design, and I use research, data, and systems thinking to understand how those pieces connect and where experiences break down.

see my work →say hello →
5+ years
UX Research · Service Design · CX
6+
AI collaboration tools
4.9M+
Federal data records analyzed
735+
Learners Reached
My AI Stack
AriseHealth logoOE logo2020INC logoThe Paak logoEphicient logo

Selected Works
‍

IMPROVING Pediatric Mental Health Access

Analyzed pediatric mental health need and access barriers, then designed a digital care navigation tool to help families find a path to care.

Unpack the Story →

Closing the Transition Void

Mapped the structural gap in post-discharge psychiatric care coordination and designed two role-differentiated tools to close it.

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Currently open to service design, UX research, and CX roles.

say hello →