UX Research · Service Design · CX · Learning Experience
Hi, I'm Akila.
I work on problems that sit between systems where the gap between what an organization intends and what a person experiences is where things go wrong.
My background spans UX research, customer experience, and learning design. That breadth is what lets me do service design work: I can see the full picture because I've worked every layer of it.
4 years
Strategic consulting
8 nonprofits
Served
$350K
Value delivered
735
Learners reached
Selected Works
Closing the Transition Void
Mapped the structural gap in post-discharge psychiatric care coordination and designed two role-differentiated tools to close it.
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Designing pUPPY Buyer Microlearning Experiences
Created scenario-based, interactive modules to help learners understand puppy care, breed selection, and ethical breeder practices, improving retention of practical, decision-making knowledge.
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